Refund and Cancellation Policy

Last Updated: July 29, 2024

Thank you for choosing Oyegotrip.com. We are committed to providing high-quality service and ensuring your satisfaction. Please review our refund policy below to understand our procedures and conditions regarding refunds.

1. Refund Policy

1.1. General Refund Policy

Refunds are available only for services or bookings that meet the criteria set forth in this policy.
Requests for refunds must be submitted within the timeframe specified for each service.

1.2. Non-Refundable Items

Some services or bookings, such as certain travel arrangements or special offers, may be non-refundable. These details will be specified at the time of booking.

1.3. No-Show Policy

If you do not show up for your reservation or service and have not canceled in accordance with the applicable cancellation policy, you will not be eligible for a refund.

1.4. Requesting a Refund

Refund requests must be submitted in writing to support@oyegotrip.com.
Include your booking reference number, the reason for the refund request, and any relevant documentation.
Refund requests will be reviewed, and a decision will be communicated within 7-10 business days of receipt.
Refunds will be processed back to the original payment method used at the time of booking.

2. Cancellation Policy for All Services (Except Flights)

2.1. Cancellation Requirement

Cancellations for all services, including hotel bookings, tours, self-drive car rentals, activities, and car transfers, must be made at least 48 hours before the scheduled service or check-in date.
Cancellations made within 48 hours of the scheduled service or check-in date may incur a cancellation fee or be non-refundable, depending on the service provider’s policy.
Refunds for cancellations made within the allowable period will be processed according to the respective service provider’s refund policy.

2.2. Same-Day Cancellations

Cancellations made on the same day as the reservation or service are not possible.
For any reservations or services scheduled for the same day, you are advised to contact us as soon as possible to discuss potential options.

2.3. Hotel Bookings

Cancellations for hotel bookings must be made at least 48 hours before the check-in date.
Cancellations made within 48 hours of the check-in date may incur a cancellation fee or be non-refundable, depending on the hotel’s policy.
Refunds for cancellations made within the allowable period will be processed according to the hotel’s refund policy.
Some hotels may charge cancellation fees, which will be deducted from the refund amount.

2.4. Tours

Cancellations must be made at least 48 hours before the tour departure time.
Refunds for cancellations made within the allowable period will be processed according to the tour operator’s refund policy.
Certain tours may be subject to specific cancellation terms and conditions.

2.5. Self-Drive Car Rentals

Cancellations must be made at least 48 hours before the rental start time.
Refunds for cancellations made within the allowable period will be processed according to the rental agency’s policy.
A fee may be charged for cancellations depending on the timing and terms of the rental agreement.
Refunds will not be issued for any damages to the rental vehicle or additional charges incurred during the rental period.

2.6. Activities

Cancellations must be made at least 48 hours before the scheduled activity time.
Refunds for cancellations made within the allowable period will be processed according to the activity provider’s refund policy.
Some activities may have specific terms and conditions for cancellations and refunds.

2.7. Car Transfers

Cancellations must be made at least 48 hours before the scheduled transfer time.
Refunds for cancellations made within the allowable period will be processed according to the transfer provider’s policy.

2.8. Flights

Flight bookings are managed through third-party service providers. Refund policies for flights are determined by the respective airlines.
Cancellations and refund requests must be directed to the airline or third-party service provider in accordance with their policies.

2.9. No-Show Policy

If you do not show up for your reservation or service and have not canceled in accordance with the applicable cancellation policy, you will not be eligible for a refund.

3. Changes to the Refund Policy

3.1. Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our Site.
Continued use of our services constitutes acceptance of the revised Refund Policy.

4. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Progress Technology Pvt Ltd
FB 152 Rajdanga Main Road
Kolkata 700107
India
Email: support@oyegotrip.com
Phone: 1800 570 9930